Smail Employee Recognitions
Not sure what each award is for? Consult our guide below and then return back to the awards form
Customer First
Putting the customer’s needs and desires first and doing what ever possible to make the customer happy.
Cha Ching
For working with customers to increase revenue/volume and help us reach our monthly objectives.
Community Impact
Volunteering to support Smail charities ( Smail 500 Food Bank, Breast Cancer or Military charities) or other nonprofits in the community.
Fraud Buster
Working hard to stop fraud. Reporting suspicious claims, transactions, checks, etc.
Security & Safety
Being vigilant of security, privacy or reporting suspicious activity in phone calls, emails to IT team or safety hazards and notifying managers or maintenance.
Valuable Ideas!
For offering suggestions or ideas that are creative or improve/disrupt current processes, products or services.
WOW Factor
Thank you for surprising and delighting our customers and going the extra mile to treat them as an honored guest in our stores.
Eco-Friendly
Nature/Nurture/Recycle for coming up with ways to make Smail dealerships and departments more green by reducing expenses and improving customer experience while cleaning up.
Listener
The exceptional listener award is for managers and leaders who solicit and act on feedback.
Providing feedback improves productivity as it allows issues to be addressed in real-time.
And give extra recognition to managers who take this feedback to their team and work with them to collectively come up with an action-based plan, so everyone is invested in the solution.
Supportive/Mentor
Focusing on the career goals of an employee and helping them achieve those goals by introducing new ways of thinking, challenging assumptions or providing feedback to help team members make decisions.
Presented to coaches in the workplace who go the extra mile to help others grow personally and professionally.
PAST RECIPIENTS OF THE SMAIL KEY EMPLOYEE AWARD
2022 – Second Quarter Winners
Isabelle “Izzy” Peagler – WOW FACTOR (KIA)
Dylan Hewitt – FRAUD BUSTER (KIA)
2022 – Third Quarter Winners
Corrine Fields – CUSTOMER FIRST (COLLISION CENTER)
Matt Peterson – CUSTOMER FIRST (HONDA SERVICE)
Krystle Forsythe – SUPPORTIVE/MENTOR (BDC)
Nina Miller – WOW FACTOR (MERCEDES CASHIER/WARRANTY)
Bobbie Jo-Cole – WOW FACTOR (ACCOUNTING)
Carrie Mitchell – SUPPORTIVE/MENTOR (HUMAN RESOURCES)
2022 – Fourth Quarter Winners
Katie Hill – WOW FACTOR (GM SERVICE)
Dale Zimmerman – SUPPORTIVE/MENTOR (COLLISION CENTER)
Robert Shuey – 43 YEARS OF SERVICE! (DETAIL CENTER)
Linda Paul – 36 YEARS OF SERVICE! (HONDA SERVICE)
Marissa Mayers – WOW FACTOR & LISTENER (ACCOUNTING)
Julie Smith – COMMUNITY SERVICE (HONDA SERVICE)
Denise Hewitt – SUPPORTIVEMENTOR (ACCOUNTING)
Justin Thompson – CUSTOMER FIRST (HONDA SALES)
Matt Pacella – CUSTOMER FIRST (FORD LINCOLN MAZDA SALES)
Shane Whitehead – WOW FACTOR, CUSTOMER FIRST & SUPPORTIVE/MENTOR (HONDA SERVICE)
2023 – First Quarter Winners
Matt Nimick – CUSTOMER FIRST (MERCEDES-BENZ SERVICE)
Jim Vaccare – 34 YEARS OF SERVICE (MERCEDES-BENZ SALES)
Joe Konopka – SUPPORTIVE/MENTOR (FORD PARTS)
Cameron Kisner – CUSTOMER FIRST (ACURA SERVICE)
Ed Brady – PRESIDENT’S CHOICE! (MAINTENANCE)
Devon Moore – CUSTOMER FIRST (GM SERVICE)
Joe Paouncic – SUPPORTIVE/MENTOR (ACURA SALES)
Amy Ortiz – WOW FACTOR (FORD SERVICE)
Bill “Philly” Ventura – 35 YEARS OF SERVICE (HONDA SERVICE)
Ron Lemley – SUPPORTIVE/MENTOR (COLLISION CENTER)
Amanda Grimm – WOW FACTOR (PHOTOGRAPHER)
Christy Queer – VALUABLE IDEAS (MARKETING)
2023 – Second Quarter Winners
Rich Hyatt – 22 YEARS OF SERVICE (MAZDA-RETIRED)
Brent Contic – WOW FACTOR! (ACURA CASHIER)
Victoria Sells – WOW FACTOR! (ACCOUNTING)
Jim Visley – WOW FACTOR! (HONDA LOT ATTENDANT)
Vaughn Heming – WOW FACTOR! (FORD PARTS)
Bailey Benedict – WOW FACTOR! (HONDA CASHIER)
Robert Lazere – CUSTOMER FIRST (PARTS DELIVERY DRIVER/DETAIL CENTER)
Dale Moore – 34 YEARS OF SERVICE (HONDA SERVICE)
Nicole Pacienza – CHA-CHING! (BDC)
Rebecca Robbins – SUPPORTIVE/MENTOR COMMUNITY IMPACT, VALUABLE IDEAS (MARKETING & COMMUNITY RELATIONS)
Anthony Polvinale – CUSTOMER FIRST & WOW FACTOR! (ACURA)
Phil Fuller – SUPPORTIVE/MENTOR (DETAIL CENTER)
2023 – Third Quarter Winners
Don Mansfield – 34 YEARS OF SERVICE (DETAIL CENTER)
Jeff Revilla – VALUABLE IDEAS (MARKETING)
Frank Sabino – SUPPORTIVE/MENTOR (HONDA SERVICE)
Josh Reese – CHA-CHING & SUPPORTIVE MENTOR (MERCEDES SERVICE)
Joe Suto – SUPPORTIVE MENTOR & CUSTOMER FIRST (MERCEDES-BENZ SALES)
Chane Diperna – CHA-CHING (HONDA SERVICE)
Keith Myers – WOW FACTOR! (HONDA SALES)
Mike Griffith – CUSTOMER FIRST (MERCEDES-BENZ SERVICE)
John Ambrozic – CUSTOMER FIRST (GM SALES)
Adrienne Neville – WOW FACTOR! (ACCOUNTING)
Tanner Matty – WOW FACTOR! (IT)
2023 – Fourth Quarter Winners
Bill Noel – 35 YEARS OF SERVICE (GM PARTS)
Brandon Emeigh – WOW FACTOR! (MERCEDES-BENZ SERVICE)
Gene Bush – COMMUNITY IMPACT (FORD SERVICE)
Aaron Jones – WOW FACTOR! (KIA SERVICE)
Brian Keegan – WOW FACTOR! (MARKETING)
Kevin London – WOW FACTOR! (GM SALES)
Amber Stear – SUPPORTIVE /MENTOR (ACCOUNTING)
Brian Smith – COMMUNITY IMPACT (BDC)
Bryan Neville – SUPPORTIVE /MENTOR (GM SERVICE)
Ben Plowman – WOW FACTOR! (COLLISION CENTER)
Robert Puzak – WOW FACTOR! (BDC)
Andy White – PRESIDENT’S CHOICE! (IT)
2024 – First Quarter Winners
Chuck Long – WOW FACTOR! (FORD TECH)
Quincy Parsley – SECURITY & SAFETY (MAINTENANCE)
Doug McCormick – SUPPORTER/MENTOR (ACURA PARTS)
Troy Lee – WOW FACTOR! (RENTAL DEPARTMENT)
Tom Sylvester – 34 YEARS OF SERVICE! (HONDA SALES)
2024 – Second Quarter Winners
Gino Brocco – GM Tech – Wow Factor!
Chad Hamill – Pre-Owned II F& I – Supporter/Mentor
Ed Dolezal – GM Shuttle Service – Community Impact
Scott Campbell – Kia Sales – Supporter/Mentor
Jeff Markle – Kia Sales – Seniority – 34 Years!!
2024 Third Quarter Winners
Larry Ellenberger – BDC Sales, WOW Factor
Dave Minnicks Jr, Acura Parts, WOW Factor
Mike Cotyk, Honda Sales, Community Impact
Kelly Piper, Collision Center. WOW Factor
From the Seniority List – Paul Akey, GM Tech
